Stairway Trees Limited

Delivery Questions (and answers).
The following may answer some of your questions about delivery.

1. Cost.

All deliveries are charged at £14.99 inclusive of VAT at current rate, subject to change

a. Your order contains a Standard Tree or a Container Grown Plant or a Fruit Tree .In this case the charge is £12.55 plus VAT. Whichever delivery charge is appropriate applies irrespective of the size of the order. This is done as part of the checkout process OR
b. We deliver to the UK mainland. If you live in the Highlands and Islands please ask for special shipping price.
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2. Area.
We deliver anywhere on mainland UK and we also go to the Isle of Wight (but note surcharge mentioned above). Unfortunately we do not deliver to other offshore destinations such as N. Ireland, the Channel Islands, The Shetlands, Orkneys, Isle of Man etc.

3. Proof of delivery.
Unless your order is over £250.00, or to a "high risk area" (principally inner city postcodes), we will leave your parcels safely, without a signature if no one is at home.

4. Delivery Date.
All delivery date confirmations show the date of the Monday of the week of the delivery. Please note, we do not promise to deliver on any particular day of a week and we may deliver a couple of days early. Your plants will be packed so they can safely be left in their wrapping for 7-10 days before planting, although we advise unwrapping them, dunking the roots in a bucket of water for 10-15 minutes, putting the roots back into the packaging so they stay moist and keeping the plants in a cold place until planting day.